FREQUENTLY ASKED QUESTIONS
What is the delivery time?
The estimated delivery times are as follows:
- Processing Time: 1–2 business days
- Transit Time: 5–10 business days
- Total Delivery Time: 6–12 business days
Can I modify or cancel my order?
Orders can be modified or cancelled within 6 hours of placement.
After this period, orders may already be processed and cannot be changed or cancelled.
To modify or cancel an order, please contact us at support@osenu.com and include your order number.
Or call us at +44 7488 813348
Which payment methods do you accept?
We currently accept payments via Visa and Mastercard. Orders can also be processed via Apple Pay or Google Pay.
What is the return period?
We offer a 30-day return period from the date of receipt.
Read our full return policy here.